Majente’s implementation of Salesforce has greatly improved TGD’s business processes.“We have received many compliments about how we are very transparent and open with customers, resulting in them understanding delays in delivery due to the pandemic. We estimate another $115,000 in orders not being cancelled due to our improved, proactive communication scheme. Approximately 22% of returns that would have happened because of the product being unsuitable or the wrong size were canceled prior to shipping rather than having to be picked up after delivery. This resulted in a 6 months savings of over $70,000 in freight and damaged products. We are able to efficiently share metrics with our logistics companies, which has greatly improved our levels of service”.
TGD’s partnership with Majente has allowed the company to improve the efficiency of their distribution and provided them with the right tools to scale their business.